FAQ

1. I ALREADY HAVE REMOTE DIAGNOSTICS. HOW ARE YOU DIFFERENT?

Remote diagnostics works by notifying you once a problem has already happened. Preteckt notifies you before it happens, weeks in advance. That’s the Preteckt difference.

2. DOES PRETECKT WORK ON ANY TRUCK?

Class 7 and 8 buses - Model Years 2010 or Newer = 100% compatibility
* Class 5 to 7 trucks and RVs - Model Years 2010 or Newer (please contact)

3. DOES THE HARDWARE RUN ON THE J-BUS?

Yes. We include a 9 pin Deutsch or 16 pin (Volvo and Mack only) connector.

4. WHAT IF THE PORT IS ALREADY IN USE?

Three options:
1. Use included 9-pin J1939 connector
2. Use T-caps to connect without cutting wires
3. Splice into the J-Bus

5. IS THIS DEVICE GOING TO CAUSE DATA ERRORS ON THE J-BUS?

No. The unit has a neutral design for non-interference.

6. HOW LONG DOES IT TAKE TO INSTALL AND DO I NEED TOOLS?

2 minutes. Preteckt is plug & play and connects to the diagnostic port, it auto-configures your truck to the network. No tools needed. You will see data on your dashboard in 7 days or sooner.

7. WILL THIS THING DRAIN MY BATTERY?

The Preteckt device has been designed to sense when the truck is in operation. When the truck is not in operation, the unit goes into a low-power sleep mode that monitors the battery voltage while drawing less than 10 mA of current. The Preteckt unit will warn you when other devices are causing your battery to drain in a way that may cause downtime, but is designed to be worry free.

8. HOW MUCH DATA CAN THIS THING STORE BEFORE IT STARTS GETTING RID OF THE OLD DATA?

No worries about memory storage. You have enough memory to store all of your sensor data for the life of your truck.

9. WHAT HAPPENS TO THE DATA IF MY TRUCK IS IN THE MIDDLE OF NOWHERE AND DOESN’T HAVE A CELL CONNECTION?

Data is stored until you get back to a cell connection. Then all of that data is uploaded to our secure cloud servers. You don’t lose data. The Preteckt unit has enough on-board storage to allow you to spend a month driving in circles around soybean fields in South Dakota. Your data will be waiting for you as soon as you get back on the grid.

10. IS THERE A MINIMUM ORDER QUANTITY?

There is no minimum order. We work with any size of fleet.

11. WILL YOU SHARE MY DATA WITH OTHER COMPANIES?

Not one bit. You own all of your data. We do not share data with third parties.

12. DO YOU OFFER ELD or TRACK HOS (HOURS OF SERVICE)?

No. We’re not a ELD company We don’t monitor the driver HOS. We only monitor truck sensor data. No big brother here.

13. DO YOU HAVE GPS TRACKING?

We do not offer GPS tracking at this time.

14. DO YOU MAKE PREDICTIONS USING MAGIC?

No. We save our magic beans for bottomless coffee. We see the data on the trucks remotely like scanning the truck in a shop. Instead of 75 seconds of data, we can see hours and hours of it. This gives a better and more true diagnosis ability of what the vehicle was doing at the time the issue occurred.


In case you haven’t found the answer to your question please feel free to contact us, our customer support will be happy to help you.