Our Cyber Mechanics are here to help

By Jason Kyles | December 21, 2017

At Preteckt, we not only offer you a tool to maximize your fleet uptime, we also give you diagnostic expertise from our highly trained “cyber mechanics” who translate your vehicle sensor data into actionable work suggestions that save you valuable repair hours. They are industry certified technicians with real-world shop experience who have been trained to work directly with our data science team to provide you with high-value, real-time diagnostics.

When you receive an alert, just login to your dashboard and click “Add Note”. You’ll be communicating directly with a cyber mechanic to ensure you have the best support experience.

Use this feature when you need assistance with resolving an alert issue. Just add a note and they’ll be there to help. It’s our super human team that trains the machine learning so that it can predict breakdowns long before they happen. It’s that team that will make sure you get the most value possible out of Preteckt.